Hyderabad: City-based NGO, Helping Hand Foundation set up a help desk services at Gandhi Hospital, the nodal centre for Covid-19 in Telangana.
Similar help desks are also running at District Area Hospital, King Koti, Osmania General Hospital, Government Nizamia General Hospital and Government Chest hospital, Erragadda, a press release said.
The newly set-up help desk at Gandhi Hospital will have four patient counsellors and two ambulances available every day from 9 am to 5 pm. The counsellors at the desk will assist all intra-hospital referrals particularly the maternity Covid positive cases and assist the discharged Covid patients in transportation through the ambulances attached to the desk. The volunteers will also assist the elderly Covid patients in providing patient care and counselling.
The desk will coordinate between the admitted cases, mainly from districts, and their family members as many admitted patients are not carrying mobile phones and anxious relatives are concerned about their health. The interface will be as per protocol and hospital guidelines, the release added.
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