Hyderabad: The Rajiv Gandhi International Airport (RGIA), which was the first and only airport in India to offer truly end-to-end paperless e-boarding to domestic passengers, has now extended the facility to international flights, becoming the first airport in India to do so.
The service is currently available for select international flights of IndiGo airlines. The RGIA rolled out its e-boarding services for international flights after the government’s nod based on a rigorous and successful pilot programme.
As a key partner to this initiative, IndiGo airlines became the maiden carrier to commence this facility when their Sharjah-bound passengers e-boarded themselves from Hyderabad on the 6E 1405 flight on October 2.
Other scheduled international carriers operating out of Hyderabad are in the process of integration with the airport’s e-boarding system, which will be rolled out soon.
“Leveraging tech-enabled solutions to continuously elevate passenger experience is our key focus area. In line with this, we are delighted to announce that after about five years of successfully operating e-boarding for domestic flights, we have launched the E-boarding solution for international operations as well – another first for any Indian airport,” said Pradeep Panicker, CEO, GHIAL.
All international departures passengers are being processed from the Interim International Departures Terminal (IIDT). Special screening and safety measures are in place during the flight’s handling to protect against Covid-19, which includes thermal screening prior to terminal entry and mandatory social distancing enforced through special queuing arrangements at all passenger processing points. Passengers boarding an international flight using e-boarding service will have to book the ticket online and do a web check-in.
At the airport, they have to display the digital/printed boarding card at the e-boarding scanner at the Departures Entrance Gate, where the CISF will validate documents and allow passenger entry. At the Check in Counter, agents will scan boarding cards while at the Security Screening Zone after passport verification, the boarding card will be scanned on an e-boarding scanner. At the announcement of boarding too, the card has to be scanned in the same way.
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