Hyderabad: Students and parents will no longer have to visit the Board of Intermediate Education (BIE) office to file a complaint regarding certificates, examination or affiliation, with the Board deciding to launch an online grievance redressal mechanism.
Through the new system, which will help the board address complaints of students, parents and college managements, grievances are not just received but also addressed online. A senior official said those submitting grievances online would be provided with an acknowledgement number which helps in tracking the complaint. “On the basis of the complaint, it will be routed to the section and officer concerned. Once it is resolved, the same will be sent to students or college managements online,” a senior official said. The new facility, which is being developed by a team of experts, will be launched next month.
BIE set up a call centre for providing information related to its services, besides accepting complaints from students, parents and college managements. Before launching the online grievance redressal system, it started the process of adopting an e-office system for its day-to-day administration. This is being done for effective administration and quick disposal of files. The new system will do away with paperwork, help track files and retrieve them with just a click of a button. It will also help monitor the delays involved in processing the files at various levels from time-to-time. “The e-office system will aid in addressing grievances online quickly,” an official said.
Currently, BIE made 22 of its services online for students and college managements. Students can apply for migration, equivalency and eligibility certificates, duplicate memorandum of marks, name correction on marks memo, re-verification, attendance exemption and re-admission request online. The Board is also accepting applications and granting affiliation to private and corporate junior colleges online.